AI-Powered, New-School Security Awareness Training & Phishing Testing
Combining artificial intelligence with a vast, engaging content library, KnowBe4's Security Awareness Training offers personalized instruction and realistic phishing simulations to keep users alert and prepared for social engineering attacks.
Questions? Call us at 1-877-430-6240
Optrics Engineering, your KnowBe4 Authorized Partner
TL;DR: What is KnowBe4's Security Awareness Training?
KnowBe4’s Security Awareness Training is a top-tier, AI-enhanced platform trusted by nearly 70,000 teams to fortify their defense against social engineering - like phishing, ransomware, and insider risk. It combines simulated phishing, micro‑learning modules, real‑time coaching, and robust analytics to instill lasting behavior change. Available in four tiers (Silver, Gold, Platinum, Diamond), it delivers customizable campaigns, automated training paths, multi-language support (35+), and AIDA™ AI‑driven tools in the Diamond plan. Customers typically see phishing click rates drop significantly – up to 82% or more in months.
✅ Summary
- All‑in‑one training platform: phishing simulations, micro‑learning, policy modules, and ongoing campaigns.
- Tiered options align with organizational maturity and budget.
- Diamond tier adds AI‑driven phishing, personalized learning, and support.
- Costs scale from roughly US $12–30/user/year, with decreased rates at scale and longer contract terms.
- Add‑ons available for extended compliance, incident response, and real‑time coaching.
How KnowBe4 Security Training Works
STEP 1:
Establish Your Starting Point
Determine the initial vulnerability of your users to phishing attacks by conducting simulated phishing exercises.
STEP 2:
Educate Your Team
Empower your team with unparalleled access to the most extensive collection of security awareness training resources on the planet.
STEP 3:
Phish Alert Button
Keep evaluating user awareness and identifying vulnerabilities through realistic phishing simulations.
STEP 4:
Discover the Outcomes
Utilize KnowBe4's powerful enterprise-grade reporting to track advancements and drive informed decision-making.
Features and Capabilities
Quick & Easy Deployment
KnowBe4's platform is user-friendly and quick to implement, empowering your organization to swiftly realize value and optimize costs in your security awareness initiatives.
Automated Administration
The management console streamlines and automates the administration of security awareness programs and associated workflows, significantly minimizing the need for extensive resources and specialized knowledge within your organization.
AI-Driven Testing & Training Recommendations
Harness AI technology to provide customized phishing awareness training and simulated phishing tests tailored to each user's current grasp of security threats. These educational tools empower users with essential knowledge to safeguard themselves against online attacks.
Expansive Content Library
KnowBe4 offers an unmatched collection of constantly updated security awareness and compliance training materials. Provide your users with engaging interactive modules, videos, games, posters, newsletters, and more, all accessible in over 34 languages.
Smart Groups
Smart Groups enables you to leverage employee behaviors and user attributes to create customized simulated phishing campaigns, personalized training assignments, targeted remedial learning, and detailed reporting.
Advanced Reporting
KnowBe4's Advanced Reporting feature provides an extensive suite of over 60 pre-built reports covering both training and phishing campaigns, alongside comprehensive summaries of your last five campaigns. Effortlessly generate customized, executive-level reports to clearly visualize your progress and empower data-driven decision-making.
Custom Phishing Tests & Landing Pages
Beyond utilizing pre-made templates, you have the power to craft scenarios tailored to individual details, designing precise spear phishing campaigns. Each phishing template can feature a unique landing page that not only captures sensitive data but also offers educational insights at the point of failure.
Intelligence & Analytics
KnowBe4's platform leverages advanced analytics to constantly evaluate user behavior and track social engineering threats. This dynamic feedback loop empowers your organization to elevate employee security awareness and foster a robust security culture.
Training Content
| Most popular | |||
| Level I | Level II | Level III | |
| Training modules | 17 | 65 | 230 |
| Micro modules (90 seconds to 5 minutes) | 11 | 32 | 186 |
| Video modules | 4 | 60 | 583 |
| Posters & images | 22 | 35 | 243 |
| Newsletters & security documents | 19 | 49 | 328 |
| Games | - | 5 | 38 |
The KnowBe4 content library is constantly being updated with fresh new content. Numbers listed above show the general volume of content in the KnowBe4 ModStore by subscription level and are subject to change.
Features by Tier
| Most popular | ||||
| Features | Silver | Gold | Platinum | Diamond |
| Unlimited Phishing Security Tests | ||||
| Automated Security Awareness Program (ASAP) |
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| Security ‘Hints & Tips’ | ||||
| KnowBe4 Learner App |
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| Training Access Level I | ||||
| Automated Training Campaigns | ||||
| Content Manager | ||||
| Assessments | ||||
| AI-Recommended Training | ||||
| Phish Alert Button | ||||
| Phishing Reply Tracking | ||||
| User Provisioning via Active Directory or SCIM Integration | ||||
| SSO/SAML Integration | ||||
| Industry Benchmarking | ||||
| SmartRisk Agent | ||||
| Advanced Reporting | ||||
| Global Technical Support | ||||
| Training Access Level II | ||||
| Monthly Email Exposure Check | ||||
| Smart Groups | ||||
| Reporting, User Event and Webhook APIs | ||||
| Security Roles | ||||
| Social Engineering Indicators (SEI) | ||||
| USB Drive Test | ||||
| Training Access Level III | ||||
| Callback Phishing | ||||
| AI-Selected Templates Powered by AIDA | ||||
| AI-Recommended Optional Learning Powered by AIDA | ||||
| PasswordIQ | ||||
| Second Chance | ||||
| KnowBe4 Graph API | ||||
| AIDA (Optional add-on) | ||||
| SecurityCoach™ (Optional add-on) | ||||
| Compliance Plus (Optional add-on) | ||||
| KnowBe4 Student Edition (Optional add-on) | ||||
| PhishER™ Plus (Stand-alone product or optional add-on) |
Q&A
|
Question |
Answer |
| What is Security Awareness Training? | Security Awareness Training is a program designed to educate employees about cybersecurity risks, specifically targeting social engineering and phishing attacks. |
| How does Security Awareness Training work? | It combines interactive training modules, simulated phishing attacks, and real-time feedback to engage users and help them recognize potential threats. |
| What types of content are included in the training? | The training includes videos, interactive modules, games, newsletters, and posters, catering to various learning styles. |
| How often is the training content updated? | The content is continuously updated to ensure relevance and compliance with current cybersecurity standards and threats. |
| What is the Phish-prone Percentage? | The Phish-prone Percentage is a metric used to measure the susceptibility of users to phishing attacks, which can be reduced through effective training. |
| How effective is Security Awareness Training? | Training can reduce the Phish-prone Percentage from over 30% to less than 5% after one year of ongoing training, significantly lowering the risk of breaches. |
| What is included in the baseline testing? | Baseline testing assesses the initial Phish-prone Percentage of users through a simulated phishing attack to gauge their susceptibility before training begins. |
| How does simulated phishing work? | Simulated phishing involves sending fake phishing emails to users to test their responses, followed by immediate feedback on their actions. |
| What is the role of automated training campaigns? | Automated training campaigns schedule and deliver training modules to users, ensuring they receive regular updates and reminders to reinforce learning. |
| How does the Phish Alert Button work? | The Phish Alert Button allows users to report suspicious emails to the security team with one click, helping to identify and mitigate threats quickly. |
| Can organizations customize training content? | Yes, organizations can customize training modules to include their own policies and branding, making the training more relevant to their specific context. |
| What is the importance of user assessments? | User assessments help establish baseline security metrics and monitor improvements in security knowledge and culture over time. |
| How does Security Awareness Training improve ROI? | Effective training can lead to significant cost savings by reducing the likelihood of breaches, thus avoiding expenses related to incident response and recovery. |
| What languages does the training support? | The training is available in over 35 languages, making it accessible to diverse teams across the globe. |
| How does the training adapt to different roles? | The training can be tailored to specific roles within the organization, ensuring that content is relevant to the user's job function and associated risks. |
| What is the significance of real-time feedback? | Real-time feedback reinforces learning by providing immediate guidance when users encounter potential threats, improving knowledge retention. |
| How do organizations measure the success of training? | Organizations can track user performance, completion rates, and the reduction in Phish-prone Percentage to evaluate the effectiveness of the training program. |
| What is the role of localized training experiences? | Localized training experiences ensure that content is culturally relevant and understandable for users in different regions, enhancing engagement and effectiveness. |
| How does Security Awareness Training support compliance? | The training helps organizations meet regulatory requirements by educating employees on compliance topics and best practices related to data protection. |
| What is the impact of security awareness training on workplace culture? | Training fosters a culture of security awareness, encouraging employees to take an active role in protecting the organization from cyber threats. |
| How does the training incorporate gamification? | Gamification elements, such as quizzes and challenges, make the training more engaging and motivate users to participate actively. |
| What is the process for implementing Security Awareness Training? | Organizations can start by assessing their current security posture, selecting appropriate training modules, and scheduling regular training sessions for employees. |
| How does Security Awareness Training address human risk? | By educating employees about security threats and best practices, training reduces the likelihood of human error leading to security incidents. |
| How does training content remain relevant to current threats? | The training content is regularly updated to reflect emerging threats and the latest cybersecurity trends, ensuring users receive timely information. |
| What is the role of phishing simulations in training? | Phishing simulations provide practical experience for users, helping them recognize and respond to real threats in a controlled environment. |
| How does the training platform support user management? | The platform allows for easy integration with Active Directory and SCIM, simplifying user data management and training assignments. |
| What types of reports are available to administrators? | Administrators can access detailed reports on training completion, user performance, and overall program effectiveness to inform decision-making. |
| How can organizations ensure long-term retention of training concepts? | By providing periodic refreshers and ongoing training, organizations can reinforce key concepts and ensure that employees retain important security knowledge. |
| What is the significance of social engineering indicators? | Social engineering indicators help users identify red flags in phishing emails, improving their ability to recognize potential threats. |
| How does the training cater to different learning styles? | The training includes a variety of formats, such as videos, quizzes, and interactive modules, to accommodate different learning preferences among users. |
| What is the expected outcome after completing the training? | Users are expected to demonstrate improved security awareness, reduced susceptibility to phishing attacks, and a stronger understanding of organizational policies. |
| How does the training address the rise of AI-powered attacks? | The training content is designed to educate users about the latest tactics employed by cybercriminals, including AI-generated phishing attacks. |
| What is the importance of continuous training? | Continuous training ensures that users remain vigilant and informed about evolving threats, maintaining a strong security posture over time. |
| How does Security Awareness Training support incident response? | By educating employees on identifying and reporting suspicious activities, training enhances the organization's ability to respond effectively to potential incidents. |
| What are the key features of the training platform? | Key features include unlimited access to content, automated training campaigns, user assessments, and enterprise-grade reporting capabilities. |
| How does Security Awareness Training contribute to your overall cybersecurity strategy? | It serves as a foundational element in a comprehensive cybersecurity strategy, empowering employees to act as the first line of defense against cyber threats. |
Discover Success Stories from KnowBe4 Customers Elevating Security Awareness Training
“Before KnowBe4, our Phish-prone percentage was up close to 75%. And now it stays anywhere between 19% and [...] 23.5% at its highest.”
Discover how your organization can achieve similar impressive results by requesting a customized demo today.
KnowBe4 is the easiest platform to use. We were up and running in an hour, setting up 10 very basic phishing templates ... A staggering 33% of employees clicked on that first phishing test.
River Island
Using [KMSAT] Smart Groups has helped us introduce cybersecurity training into the academic culture using a phased approach for each audience.
University of Oklahoma
With KnowBe4, we can easily receive new content to ensure periodic training cycles. When new training is made available on the platform, and if it is applicable to our business, we are able to quickly absorb it.
Minu
KnowBe4 is much more than a training platform. It's a security tool, a learning platform and a reporting engine. It helps me do my job quicker, better and with fewer resources. I'll always recommend KnowBe4.
Action For Children
The platform is holistic, well stocked with a variety of fresh content giving me choice from a range of predefined courses. We have a range of 40 languages covered so the individual can choose a course in their native language, which is fantastic.
Spectris
Effortless Integrations: Strengthening Your Security Framework
