Trusted by 100,000+ organizations worldwide.

Achieve 360° IT Visibility in 30 Days with a Free Trial of ServiceDesk Plus

For Canadian IT Leaders who want to orchestrate end-to-end IT management without the burden of manual ticket triage, audit anxiety, or high license overheads.

• Slash Resolution Times: Boost technician efficiency by smartly predicting field values and automating ticket routing with Zia’s predictive AI.

• Unify IT & Business Services: Launch ready-to-use service desk instances for HR, Facilities, and Finance in under 60 seconds.

• Eliminate Asset Blind Spots: Build a single source of truth with automated discovery for all hardware, software, and Layer 2 network dependencies.

• Achieve 98.9% SLA Compliance: Orchestrate high-velocity incident responses and automate proactive escalation paths.

• Ensure Canadian Data Compliance: Leverage secure deployment options designed to meet strict regional data residency and privacy regulations (PIPEDA/HIPAA).

Yes! Send Me My Free Trial Access No credit card required. No obligation to buy.

Are You the Chief Information Officer or the Chief Fire Extinguisher?

If you feel like your day is spent being "The Person Who Knows Where the Spreadsheet Is" instead of the person leading digital strategy, you’re not alone. Most IT leaders in Canada’s regulated sectors are trapped in a cycle of "High-Velocity Firefighting."

You’ve likely seen the symptoms of a fragmented system in your own hallways:

The Midnight Ping: A critical server goes down, but because your monitoring tools don’t "talk" to your help desk, the first notice you get is an angry email from the CEO.
The Audit Trap: You know you have "Shadow IT" lurking in the corners, but without automated discovery, you’re one software audit away from a six-figure fine.
The L1 Black Hole: Your highly skilled (and expensive) technicians are buried under a mountain of password resets and trivial requests, leaving complex incident RCA to gather dust in the backlog.
The Data Residency Headache: You want to move to the cloud, but the fear of non-compliance with regional data isolation laws keeps you anchored to aging on-premises hardware.

That’s why ServiceDesk Plus was built: to give you a "New Vehicle" for IT management - a single system that moves you from a reactive cost-center to an autonomous command center.

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Choice of deployment models

Choose between on-premises and cloud models, with the flexibility to migrate seamlessly between them.

Multi-Language

ServiceDesk Plus is now available in your local language, allowing you to support non-English users. Access ServiceDesk Plus in 37 different languages (including French).

360° approach to IT service management

Leverage deep native integrations with the extensive range of ManageEngine IT products.

Meet ServiceDesk Plus: Your Autonomous Command Center

ServiceDesk Plus is not just another ticketing tool; it is the "New Opportunity" for the digital enterprise. It is a single pane of glass that forces your tech stack - from Active Directory to your network monitors, to work as one cohesive unit.

The Pillars of a Zero-Touch IT Environment:

360-Degree ITSM Excellence: ManageEngine provides the framework to manage the complete life cycle of incidents, problems, and changes. It’s not just about "closing tickets"; it’s about identifying root causes before they become outages.
Weaponized Asset Intelligence: Its unified agent doesn't just "find" computers. It tracks every hardware and software asset from requisition to retirement, automatically mapping Layer 2 dependencies so you can predict the impact of a change before you hit "Apply."
Rapid Enterprise Service Management (ESM): Why should only IT be efficient? Launch dedicated, autonomous service desks for HR, Facilities, and Finance in under 60 seconds. Each department manages its own data while you maintain enterprise-grade oversight.
High-Value AI (Without the "AI Tax"): While competitors charge per user for AI, ManageEngine has embedded Zia, their native AI assistant, directly into the platform. Zia handles triaging, sentiment analysis, and knowledge discovery at no additional cost.

Yes! Send Me My Trial Access No credit card required. No obligation to buy.

How One Utility Team Achieved 98.9% SLA Compliance

The Starting Point: EnerSys, a global leader in stored energy systems, was struggling with a reactive culture, inaccurate request categorization, and delayed technician assignments.

The Implementation: They migrated to ServiceDesk Plus to centralize their IT operations. They leveraged the visual workflow builder to automate their ticket journeys and the built-in CMDB to understand their infrastructure dependencies.

The Result: Within weeks, they reduced their average ticket resolution time from 48 hours down to just five-six hours. Today, they maintain a remarkable 98.9% SLA compliance rate, proving that even large, complex organizations can achieve 360° visibility.

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Pre-Sales Support and Professional Services

As your dedicated Canadian reseller, we offer unmatched pre-sales support and professional services to ensure you get the most out of Service Desk Plus.

Pre-Sales Consultation: Understand your needs and find the best solution.
Implementation Services: Seamlessly integrate Service Desk Plus into your environment.
Training Services: Equip your team with the skills to maximize the platform’s potential.
Ongoing Optimization: Ensure your setup evolves with your business needs.

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15

years of IT service management expertise and a comprehensive IT management ecosystem, ManageEngine empowers IT infrastructure and operations teams to seamlessly orchestrate end-to-end IT management.

3.52x

returns on your IT service management investments with ServiceDesk Plus, as revealed by Forrester's Total Economic Impact study.

5

distinct PinkVERIFY™ certified practices such as incident management, problem management, change management, service request management, and IT asset management.

You can be up and running with a basic ticketing setup in a few days. For large enterprises with complex ESM requirements, full setup typically takes about twelve weeks. You can validate this speed during your trial.

Absolutely. ManageEngine offers dedicated database and server cluster plans for Cloud users to help meet regional data residency and compliance laws.

Yes. You get full access to Zia, ManageEngine's AI assistant, including predictive intelligence and the virtual support agent.

See how many L1 tickets Zia can deflect for your team before the 30 days are up.

If you choose to upgrade to a paid version, all your configurations and data stay intact. If you decide it's not a fit, there’s no obligation. You can make an informed decision based on real results, not sales hype.

“We've seen an excess of 75% happiness across the organization in the level of service we've been able to deliver and, any survey result that has been sub that, we've been able to address it and we're continually moving up in our service level agreements.”

“ServiceDesk Plus has been a great tool for us [over the] years. It allowed us to improve our service, to provide an easy-to-use tool for end users and the reporting has been critical for us to measure our KPIs.”

“I think probably the main competitor we looked at would've been ServiceNow, and we choose ManageEngine ServiceDesk Plus because of its ease of configuration.”

Standard

Starting at

$1,195
USD / year

For 10 Technicians

Service desk for IT and non-IT teams

Incident management
Customizable ticket templates
Visual ticket lifecycle builder
No-code ticket handling automation
Self-service portal
Knowledge base
SLA management and escalations
Reporting and live dashboards
AI & ML
Predictive intelligence
Auto-approvals
Virtual support agent
GenAI
Reply assist

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Professional

Starting at

$495
USD / year

For 2 Technicians (250 nodes)

Service desk with ITAM capabilities

IT service desk
Multi-modal asset discovery and import
Visual asset lifecycle builder
Software asset management
Asset loans
Asset inventory reports and analytics
Purchase and contracts management
AI & ML
Predictive intelligence
Auto-approvals
Virtual support agent
GenAI
Reply assist

TRY FOR FREE

Enterprise

Starting at

$1,195
USD / year

For 2 Technicians (250 nodes)

Unified service management platform

IT service desk
IT asset management
Service catalog
Problem management
Change enablement and release management
Change and release workflow builders
IT project management
CMDB
AI & ML
Predictive intelligence
Auto-approvals
Virtual support agent
GenAI
Reply assist

TRY FOR FREE

About Optrics Engineering

Optrics is your Canadian ManageEngine Partner specializing in all ManageEngine and Zoho software products.

Pricing / availability may change without notice. Prices are in USD. Registered Logos / Trademarks displayed are property of their owners.

What Our Customers Say

We are fortunate to have helped thousands of clients, all over the world over our 25+ years. We enjoy helping them, and some of them have shared their experiences with us.

"My experience with Optrics has been excellent from start to finish."

“Very efficient and thorough.”

“Very fast. I was expecting the order to be completed in a day or two, not minutes.

Achieve 360° IT Visibility in 30 Days with a Free Trial of ServiceDesk Plus