Join 100,000+ Successful IT Help Desks

Your Ultimate IT Service Management Solution

With the help of ServiceDesk Plus, IT professionals can stop spending their days putting out fires and start providing amazing customer service. In order to prevent business interruptions due to IT issues, it offers excellent visibility and centralised control. It has been bringing smiles to millions of IT professionals, end users, and stakeholders for the past ten years without fail.

Questions? Call us toll free @ 1-877-430-6240.

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BIG PICTURE

Streamline Your IT Service Management

Say goodbye to chaotic IT environments. ServiceDesk Plus offers a comprehensive solution to manage all your IT services effortlessly. With ManageEngine's platform, you can simplify ticket management, enhance productivity, and ensure seamless IT operations.

Efficient Ticketing System: Automate ticket assignment and track issues in real-time.
Service Catalog: Provide a user-friendly portal for service requests.
Self-Service Portal: Empower users to resolve issues independently with a rich knowledge base.
Robust Reporting: Gain insights with detailed reports and analytics.

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Choice of deployment models

Choose between on-premises and cloud models, with the flexibility to migrate seamlessly between them.

Privacy first design

A comprehensive approach to privacy—with our own global data centers, no trackers, and no sub-processors.

360° approach to IT service management

Leverage deep native integrations with the extensive range of ManageEngine IT products.

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Multi-instance model for enterprise service management

Service desk instances with distinct data and process separation for each department.

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Last-mile customizations

Low-code capabilities to easily create and deploy custom modules, forms, configurations, and reports.

Multi-Language

ServiceDesk Plus is now available in your local language, allowing you to support non-English users. Access ServiceDesk Plus in 37 different languages (including French).

Enhance IT Efficiency

Boost your IT team’s performance with advanced automation and workflow customization. ServiceDesk Plus is designed to adapt to your unique processes, helping you reduce downtime and improve service delivery.

Automation: Streamline repetitive tasks to save time and reduce errors.
Custom Workflows: Tailor workflows to match your IT processes.
Asset Management: Keep track of your IT assets effortlessly.
Incident Management: Quickly resolve incidents and minimize their impact on your organization.

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Secure and Compliant

Stay compliant with industry standards and safeguard your data with robust security features. ServiceDesk Plus ensures your IT operations meet all regulatory requirements while protecting sensitive information.

Data Protection: Advanced security measures to keep your data safe.
Compliance: Ensure adherence to industry regulations.
User Access Controls: Manage permissions and secure access to critical information.

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Pre-Sales Support and Professional Services

As your dedicated Canadian reseller, we offer unmatched pre-sales support and professional services to ensure you get the most out of Service Desk Plus.

Pre-Sales Consultation: Understand your needs and find the best solution.
Implementation Services: Seamlessly integrate Service Desk Plus into your environment.
Training Services: Equip your team with the skills to maximize the platform’s potential.
Ongoing Optimization: Ensure your setup evolves with your business needs.

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Premium AI solutions for IT Service Management, in every aspect.

ServiceDesk Plus provides a variety of built-in AI features in every edition at no extra charge, allowing organizations to utilize AI technologies without affecting the return on investment of their ITSM initiatives.

Additionally, it allows IT teams to seamlessly integrate AI technologies for numerous applications within their ITSM processes and interactions, all with minimal effort. From smartly categorizing incoming requests to facilitating automated service orchestration through virtual support agents and uncovering knowledge, ServiceDesk Plus covers all bases.

Predictive Intelligence

Efficiency

Rapid and precise ticket sorting, directing, and allocation using a machine learning-driven prediction engine.

Virtual support Agent

Experience

Real-time management of user inquiries via text and voice interactions on Zia.

GenAI

Knowledge

Effortless access to public information, creation of low-code scripts, generation of responses, and summarization of inquiries using ChatGPT and Microsoft Copilot.

15

years of IT service management expertise and a comprehensive IT management ecosystem, ManageEngine empowers IT infrastructure and operations teams to seamlessly orchestrate end-to-end IT management.

3.52x

returns on your IT service management investments with ServiceDesk Plus, as revealed by Forrester's Total Economic Impact study.

5

distinct PinkVERIFY™ certified practices such as incident management, problem management, change management, service request management, and IT asset management.

“We've seen an excess of 75% happiness across the organization in the level of service we've been able to deliver and, any survey result that has been sub that, we've been able to address it and we're continually moving up in our service level agreements.”

“ServiceDesk Plus has been a great tool for us [over the] years. It allowed us to improve our service, to provide an easy-to-use tool for end users and the reporting has been critical for us to measure our KPIs.”

“I think probably the main competitor we looked at would've been ServiceNow, and we choose ManageEngine ServiceDesk Plus because of its ease of configuration.”

Incident Management

Minimize outages, boost agent productivity, meet SLAs, and manage the entire lifecycle of IT tickets

Problem Management

Identify root causes, prevent recurring incidents, and enhance your IT help desk's productivity.

IT Release Management

Align your releases seamlessly with your change management process.

Service Catalog

Display your available services to end users with custom SLAs and multi-stage approvals.

CMDB

Visually map relationships between CIs and assess the business impact of outages or change implementations.

IT Project Management

Initiate projects, manage resources, track progress, and integrate projects with requests and changes to optimize your IT service delivery.

Asset Management

Maximize asset utilization, eliminate vulnerabilities, and ensure license compliance.

Change Management

Automate workflows to streamline planning, approvals, and implementation.

Enterprise Service Management

Apply proven ITSM best practices to HR, finance, and other service delivery areas.

Self-Service Portal

Enable easy request creation and keep end users updated on ticket progress and approvals.

Live chat

Enable real-time collaboration between technicians and end users with the in-product live chat.

Knowledge Base

Allow end users to solve repeat incidents with known solutions, helping deflect tickets from your service desk.

Customized Domains

Enhance accessibility to your self-service portal by publishing it under a custom URL within your organization's domain.

Native Mobile Apps

Access your service desk on the go with ServiceDesk Plus' iOS, Android, and Windows apps.

Active Directory User Self-Service

Allow password resets, Active Directory account unlocks, and updates through an end-user service desk portal.

Business Rules

Streamline incident workflows by applying criteria-based actions to incoming requests.

Tech Auto-Assign

Automatically assign tickets using round robin or load-balancing methods based on technician availability.

Smart Notifications

Notify IT technicians and end users at every stage of the ticket process with custom email and SMS alerts.

SLAs and Escalations

Guarantee timely service delivery and incident resolution with custom SLAs, and proactively implement multi-level escalations.

Preventive Maintenance Tasks

Automatically generate requests with predefined parameters at scheduled intervals for regular maintenance tasks.

Email to Ticket

Automatically convert email requests and incidents into tickets, and benefit from automated ticket routing to the appropriate technicians.

Request Life Cycle

Use a simple drag-and-drop canvas to visually design the entire ticket lifecycle, including statuses and transitions.

Visual Change Workflows

Create change workflows using a drag-and-drop canvas, incorporating multiple stages, statuses, and actions such as notifications, field updates, and approvals.

Data Archiving

Maintain your data and declutter your IT help desk by scheduling automatic data archiving at regular intervals.

Problem Life Cycle

Optimize IT problem-solving by designing problem management life cycles with a drag-and-drop canvas.

Kanban View

Visualize and manage your ticket queue with interactive, graphical columns.

Asset Life Cycle

Standardize asset management across the enterprise by designing the entire asset lifecycle on an easy drag-and-drop canvas.

Sandbox

Implement changes to your ITSM automations and workflows without disrupting the production environment.

Workflow Automation

Transform complex IT and business processes into hyper-efficient automated workflows, triggered with a single touch.

Orchestration

Design and orchestrate your service management practices with visual workflows and one-touch automations.

Fine-Grained Authorizations

Grant users the appropriate view and access permissions to requests, problems, changes, contracts, assets, solutions, and reports.

Multi-Site Support

Manage multiple sites with custom workflows and configurations for each, all from a centralized service desk console.

ServiceDesk Scheduler

Enable your technicians to manage their requests, tasks, time off, and reminders from a centralized service desk calendar.

Custom Request Templates

Create and publish dynamic request templates with integrated workflows, tasks, and approvals.

Custom Actions

Define and trigger actions such as tasks, webhooks, notifications, and custom actions throughout the request lifecycle.

Unrestricted Programmability

Enhance your service desk capabilities with Deluge, a low-code programming language, and seamlessly integrate with your business applications using webhooks.

IT Asset Discovery

Use multiple scanning techniques to discover and import all your asset information into your service desk.

IT Asset Tracking

Schedule regular scans to update your network and monitor hardware or software changes on individual workstations.

Software Asset Management

Oversee all aspects of your software assets, including purchasing, deployment, maintenance, utilization, and disposal.

Software License Management

Identify and eliminate unused licenses, plan future software acquisitions, and ensure software compliance.

Asset Loan

Track and manage assets temporarily loaned to users throughout the loan period.

UEM Remote Access Plus Add-On

Provide consistent remote support to your employees using the UEM Remote Access Plus add-on.

Purchase & Contracts Management

Automate supplier interactions, including purchases and maintenance contracts, ensuring full traceability and visibility.

Inventory Catalog

Create your IT product catalog and categorize items by types and subtypes.

Unified Agent for Asset Discovery

Enhance your service desk capabilities with Deluge, a low-code programming language, and seamlessly integrate with your business applications using webhooks.

Asset Replenishment

Set up automated notifications for low asset inventory. Never run out of stock again.

Consumables Handling

Manage your consumables inventory with a centralized system, enabling you to add, view, and track items in one place.

IT Operations Management

Seamlessly integrate with native and third-party ITOM tools to manage alerts, monitor networks, and detect anomalies.

Endpoint Management

Manage desktop and mobile devices directly from your ServiceDesk Plus console with the Endpoint Central (formerly Desktop Central) integration.

Applications Monitoring

Keep your IT technicians informed about application and server anomalies through the Applications Manager integration.

Active Directory User Self-Service

Enable users to securely reset passwords or unlock accounts with the ADSelfService Plus integration.

Active Directory Management

Expand your IT service desk's ticketing capabilities to include AD user management with the ADManager Plus integration.

Privileged Access Management

Achieve maximum compliance with strict authentication for remote sessions through your service desk using the Password Manager Pro integration.

Zia for ITSM

Reduce response times and boost end user satisfaction with Zia, the conversational virtual support agent for your IT service desk.

Cloud-Based Performance Monitoring

Monitor the health of your cloud infrastructure and resources by proactively tracking server issues with Site24x7.

User Satisfaction Surveys

Create custom survey templates with dynamic forms in Zoho Survey. Set rules to trigger surveys and use logic to guide requesters based on their previous responses.

Microsoft Outlook Add-In

Integrate your help desk with Outlook or Office 365, allowing you to perform help desk tasks directly from your mailbox without accessing the help desk portal.

Office 365 Actionable Messages

Utilize action buttons in your email notifications to manage support tickets directly from your Outlook or Office 365 mailbox.

Office 365 Calendar

Automatically generate Office 365 calendar entries from ServiceDesk Plus reminders, syncing reminders and time off between both calendars.

Jira

Create and link Jira issues to requests from within ServiceDesk Plus.

Service Desk APIs

Have your developers use public, web-based APIs to integrate and connect with ServiceDesk Plus from anywhere you need.

Microsoft Teams

Enhance accessibility by integrating your service desk into your shared workspace on Microsoft Teams.

TeamViewer

Offer real-time support to end users with instant remote sessions and live streaming.

Zoho Cliq

Utilize Zoho Cliq, Zoho's team communication tool, as an effective support channel for your service desk.

Zoho Voice

Streamline business call management for your technicians with VoIP phone integration.

Zoho Flow

Create seamless workflows between ServiceDesk Plus Cloud and over 650 applications to automate actions with the Zoho Flow integration.

Confluence Extension

Address incidents and requests by accessing Confluence knowledge articles directly from ServiceDesk Plus Cloud.

Microsoft

Enhance your organization's IT service management capabilities by integrating with your Microsoft ecosystem

Higher Education

Enhance IT infrastructure management and deliver superior IT services to students, faculty, and alumni with intelligent automations and powerful workflows.

Government

Deliver a robust IT service experience to your employees and citizens while maintaining budget constraints.

K-12

Govern your school district's IT ecosystem with intelligent ITSM capabilities to enhance the classroom experience.

Retail

Digitize and automate ITSM workflows in your retail business to elevate the customer experience.

For Hotels & Restaurants

Set a high standard of service delivery for employees, enabling them to offer exemplary services to guests.

Enterprises

Implement robust, enterprise-class ITSM practices with a scalable, full-stack service management platform.

NGO

Enhance IT productivity with an industry-ready service desk and make a significant positive impact on the world.

Banks & Financial Institutions

Develop customized ITSM workflows at scale to manage your IT infrastructure, ensure regulatory compliance, and deliver consistent services to your employees.

Manufacturing Companies

Streamline business call management for your technicians with VoIP phone integration.

Healthcare

Develop a reliable, secure service management platform for your healthcare organization to deliver safe, effective services for your doctors, nurses, and staff members.

Airports

Meet the rigorous standards of airport management by optimizing service maintenance with a resilient service management platform.

HR

Seamlessly onboard, manage, and deliver exceptional services to your employees with an enterprise-ready service management platform.

Facilities

Provide a strong IT service experience to your employees and citizens while staying within budget limits.

Finance

Organize financial service management to quickly resolve finance-related incidents, ensure smooth delivery of financial services, and much more.

Native Reporting

Utilize ready-made reports or effortlessly create custom reports across modules with just a few clicks.

Inventory Reports

Create custom, query-based, and preconfigured reports to track key metrics and stay on top of your IT asset management.

Insightful Reports

Conduct in-depth analyses of your IT service desk data and create visually-rich reports and dashboards using an intuitive drag-and-drop canvas.

Standard

Starting at

$1,195
USD / year

For 10 Technicians

Service desk for IT and non-IT teams

Incident management
Customizable ticket templates
Visual ticket lifecycle builder
No-code ticket handling automation
Self-service portal
Knowledge base
SLA management and escalations
Reporting and live dashboards
AI & ML
Predictive intelligence
Auto-approvals
Virtual support agent
GenAI
Reply assist

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Professional

Starting at

$495
USD / year

For 2 Technicians (250 nodes)

Service desk with ITAM capabilities

IT service desk
Multi-modal asset discovery and import
Visual asset lifecycle builder
Software asset management
Asset loans
Asset inventory reports and analytics
Purchase and contracts management
AI & ML
Predictive intelligence
Auto-approvals
Virtual support agent
GenAI
Reply assist

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Enterprise

Starting at

$1,195
USD / year

For 2 Technicians (250 nodes)

Unified service management platform

IT service desk
IT asset management
Service catalog
Problem management
Change enablement and release management
Change and release workflow builders
IT project management
CMDB
AI & ML
Predictive intelligence
Auto-approvals
Virtual support agent
GenAI
Reply assist

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About Optrics Engineering

Optrics is your Canadian ManageEngine Partner specializing in all ManageEngine and Zoho software products.

Pricing / availability may change without notice. Prices are in USD. Registered Logos / Trademarks displayed are property of their owners.

What Our Customers Say

We are fortunate to have helped thousands of clients, all over the world over our 25+ years. We enjoy helping them, and some of them have shared their experiences with us.

"My experience with Optrics has been excellent from start to finish."

“Very efficient and thorough.”

“Very fast. I was expecting the order to be completed in a day or two, not minutes.

Your Ultimate IT Service Management Solution

Streamline Your IT Service Management

Choice of deployment models

Privacy first design

360° approach to IT service management

Multi-instance model for enterprise service management

Last-mile customizations

Multi-Language

Enhance IT Efficiency

Secure and Compliant

Pre-Sales Support and Professional Services

Premium AI solutions for IT Service Management, in every aspect.

Efficiency

Experience

Knowledge

ServiceDesk Plus, a world-class IT and enterprise service management platform

15

3.52x

5

What customers say about ServiceDesk Plus

From Core ITSM Essentials to Customized Capabilities

FULL STACK ITSM

Guarantee the High Availability of Your Services

Incident Management

Problem Management

IT Release Management

Service Catalog

CMDB

IT Project Management

Asset Management

Change Management

Enterprise Service Management

Space Management

SELF-SERVICE

Boost service desk adoption rates

Self-Service Portal

Live chat

Knowledge Base

Customized Domains

Native Mobile Apps

Active Directory User Self-Service

Help Desk Mobile Apps

AUTOMATION

Enhance your service desk team's productivity

Business Rules

Tech Auto-Assign

Smart Notifications

SLAs and Escalations

Preventive Maintenance Tasks

Email to Ticket

Request Life Cycle

Visual Change Workflows

Data Archiving

Problem Life Cycle

Kanban View

Asset Life Cycle

Sandbox

Workflow Automation

Orchestration

CUSTOMIZATIONS

Create a service desk tailored to your organization's needs

Fine-Grained Authorizations

Multi-Site Support

ServiceDesk Scheduler

Custom Request Templates

Custom Actions

Unrestricted Programmability

Provisioning App

ASSET MANAGEMENT

Maximize ROI by optimizing asset utilization

IT Asset Discovery

IT Asset Tracking

Software Asset Management

Software License Management

Asset Loan

UEM Remote Access Plus Add-On

Purchase & Contracts Management

Inventory Catalog

Unified Agent for Asset Discovery

Asset Replenishment